An outstanding talk about what is broken and why, and another strong reminder of Douglass Adam's Somebody Else's Problem Feild. One of the difficulties of increasing complexity is the potential for irrational as well as counter-productive policies, behaviors, and products. A reminder that designers must ask who their audience is and spend a little time thinking about what could go wrong.
Most revolutionary about the talk is the notion of when breaking something on purpose may be exactly what's necessary; its not new that the pursuit of perfection is a bad idea but sometimes doing something "wrong" makes all the difference, or perhaps the right thing in reverse.
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