Two recent nightmarish experiences with iTunes:
- iTunes for Windows is incredibly bloated and takes forever to either install or uninstall. A mysterious error meant I had to call in backup using Revo Uninstaller (free version). Still took almost a half hour.
- A friend's daughter lost all her music when she lost her iTouch device. Evidently there was no backup on the computer she was using, nor could she re-download the music from Apple for anything but the full, original price.
For problem #1 there is fortunately a trick. Its not perfect and Apple still needs to pay attention to the bloatware its producing.
For problem #2 the search for a fix continues. For now, Apple's far too short website entry.